Frequently asked questions

• By phone: +36 30 685 50 99
• By email: shop@sunglassmagic.hu
• In person: 1016 Budapest, Gellérthegy u. 8.

If you have any further questions, please do not hesitate to contact us!

Eligibility for Returns

Buyers are entitled to return eligible products within 14 calendar days from the date of order receipt, in accordance with applicable consumer protection laws.

Return Conditions

Returns are only possible if all of the following conditions are met:

• the product is unused, unworn, and in pristine condition,
• the product must be returned in its original packaging,
• the security tag has not been removed from the product,
• a purchase receipt (order confirmation or invoice) is required for the return.

Custom-made or personalized products, including glasses with custom or additional lenses, are partially non-refundable (see below).

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Custom and Prescription Products (Important)

For orders containing custom-made glasses or additional lenses:

• the glasses frame price is refundable,
• the custom or added lenses price is non-refundable, as they are made based on the buyer's specific requirements.

This condition applies even if the glasses frame is returned.

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Initiating a Return

Returns must always be reported in advance to us before shipping the product.
Packages returned without prior arrangement cannot be accepted.

Contact for returns:

• Email: shop@sunglassmagic.hu

After approval of the return request, we send detailed instructions on the return method and address.

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Return Shipping Costs

• The return shipping costs are always free for customers within the UAE.
• Since delivery is free, no shipping cost refund is available.

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Refund Process

After receipt and inspection of the returned product, we notify the buyer of the refund approval or rejection.

In case of approval:

• the refund is made to the original payment method,
• the refund is processed within 1–5 business days after inspection,
• depending on the payment provider or bank, the credit may take additional time to appear.

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Damaged, Defective, or Incorrectly Delivered Products

If the buyer receives a damaged, defective, or incorrect product, they must contact us within 48 hours of delivery and send clear photos of the issue.

In such cases:

• we cover the return shipping cost,
• the buyer receives a replacement product or full refund, depending on stock and individual needs.

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Exchange

Direct product exchange is not available.
If the buyer wants a different product:

• the original product must be returned (according to these terms),
• the new product must be ordered separately.

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Contact

For any questions regarding returns or refunds, feel free to contact us:

Email: shop@sunglassmagic.hu

Order Processing Time

We process every order on the same day or within 1 business day at the latest after payment confirmation.
Order processing, delivery, and shipping do not occur on weekends or public holidays.
For custom-made glasses or orders containing additional lenses, the processing time may be extended.

Shipping Method and Delivery Time

We use reliable courier services for delivering our orders.

Standard Shipping

Expected delivery time: 2–3 business days after dispatch.
The delivery time is calculated from the date of package dispatch, not the order placement date.
Delivery times may vary due to courier delays, public holidays, weather conditions, or other factors beyond our control.

Shipping Cost

We provide free shipping for all orders within the United Arab Emirates.
No shipping fees are charged during or after purchase.

Shipping Cost Refund

Since shipping is free, no shipping cost refund is available.

Returns – Custom and Lens-Equipped Products

For orders containing custom-made glasses or additional lenses:

• the frame price is refundable,
• the price of custom or added lenses is non-refundable, as they are made based on the buyer's specific requirements.
  This condition applies even if the glasses frame is returned.

Order Tracking

After dispatch, we send a shipping confirmation email containing tracking information (if provided by the courier service).

Delivery Delays and Exceptions

Occasional delays may occur due to:

• courier service disruptions,
• increased shipping volume,
• adverse weather conditions,
• public holidays.
  We cannot be held responsible for delays caused by courier services.

Contact

For any shipping-related questions, feel free to contact us:

E-mail: shop@sunglassmagic.hu

Yes, if you purchased the item in a store, you can exercise your 14-day right of return or exchange in person, provided that the product is in its original, undamaged condition.

Yes, all our sunglasses and optical frames are 100% authentic, and most of them come with an official certificate of authenticity.

Take a photo of the product and contact our customer service team so we can help you with the complaint process.

• By phone: +36 30 685 50 99
• By email: shop@sunglassmagic.hu
• In person: 1016 Budapest, Gellérthegy u. 8.

If you have any further questions, please do not hesitate to contact us!

Eligibility for Returns

Buyers are entitled to return eligible products within 14 calendar days from the date of order receipt, in accordance with applicable consumer protection laws.

Return Conditions

Returns are only possible if all of the following conditions are met:

• the product is unused, unworn, and in pristine condition,
• the product must be returned in its original packaging,
• the security tag has not been removed from the product,
• a purchase receipt (order confirmation or invoice) is required for the return.

Custom-made or personalized products, including glasses with custom or additional lenses, are partially non-refundable (see below).

---

Custom and Prescription Products (Important)

For orders containing custom-made glasses or additional lenses:

• the glasses frame price is refundable,
• the custom or added lenses price is non-refundable, as they are made based on the buyer's specific requirements.

This condition applies even if the glasses frame is returned.

---

Initiating a Return

Returns must always be reported in advance to us before shipping the product.
Packages returned without prior arrangement cannot be accepted.

Contact for returns:

• Email: shop@sunglassmagic.hu

After approval of the return request, we send detailed instructions on the return method and address.

---

Return Shipping Costs

• The return shipping costs are always free for customers within the UAE.
• Since delivery is free, no shipping cost refund is available.

---

Refund Process

After receipt and inspection of the returned product, we notify the buyer of the refund approval or rejection.

In case of approval:

• the refund is made to the original payment method,
• the refund is processed within 1–5 business days after inspection,
• depending on the payment provider or bank, the credit may take additional time to appear.

---

Damaged, Defective, or Incorrectly Delivered Products

If the buyer receives a damaged, defective, or incorrect product, they must contact us within 48 hours of delivery and send clear photos of the issue.

In such cases:

• we cover the return shipping cost,
• the buyer receives a replacement product or full refund, depending on stock and individual needs.

---

Exchange

Direct product exchange is not available.
If the buyer wants a different product:

• the original product must be returned (according to these terms),
• the new product must be ordered separately.

---

Contact

For any questions regarding returns or refunds, feel free to contact us:

Email: shop@sunglassmagic.hu

Yes, all our sunglasses and optical frames are 100% authentic, and most of them come with an official certificate of authenticity.

Take a photo of the product and contact our customer service team so we can help you with the complaint process.