Shipping Terms

Order Processing Time

We process every order on the same day or within 1 business day at the latest after payment confirmation.
Order processing, delivery, and shipping do not occur on weekends or public holidays.
For custom-made glasses or orders containing additional lenses, the processing time may be extended.

Shipping Method and Delivery Time

We use reliable courier services for delivering our orders.

Standard Shipping

Expected delivery time: 2–3 business days after dispatch.
The delivery time is calculated from the date of package dispatch, not the order placement date.
Delivery times may vary due to courier delays, public holidays, weather conditions, or other factors beyond our control.

Shipping Cost

We provide free shipping for all orders within the United Arab Emirates.
No shipping fees are charged during or after purchase.

Shipping Cost Refund

Since shipping is free, no shipping cost refund is available.

Returns – Custom and Lens-Equipped Products

For orders containing custom-made glasses or additional lenses:

• the frame price is refundable,
• the price of custom or added lenses is non-refundable, as they are made based on the buyer's specific requirements.
  This condition applies even if the glasses frame is returned.

Order Tracking

After dispatch, we send a shipping confirmation email containing tracking information (if provided by the courier service).

Delivery Delays and Exceptions

Occasional delays may occur due to:

• courier service disruptions,
• increased shipping volume,
• adverse weather conditions,
• public holidays.
  We cannot be held responsible for delays caused by courier services.

Contact

For any shipping-related questions, feel free to contact us:

E-mail: shop@sunglassmagic.hu